R&R – Reward & Recognition Ltd

Project Description

The partnership with R&R Started out with the development of a mobile POS solution to be used by R&R partners to process loyalty earning and redemption transactions. The android and windows phone based mobile app was deployed across some WhiteRose stores, and trialed at Gamechanger and BJs stores. The app incorporates QR/Barcode scanning and Magnetic Stripe reading for faster data capture and stores transactions for offline processing.

Their trust in our capabilities continued and saw us develop fully fledged front facing API  that allows R&R to integrate the various point of sales systems used by their partners in the health and lifestyle, food, consumer electronics, mobile telephony, retail and service industries to their core loyalty backend system. We simply call it ‘The Gateway’. It currently manages 15 retail partners with a total of over 80 branches. The gateway has processed over 30000 transactions and hundreds of thousands of API calls and this figure rises as new partners and branches are recruited. It provides a secure, scalable and simple interface that facilitates communication between the core backend system and various desktop, mobile, web and USSD apps.

In addition to ‘The Gateway’, we have developed solutions for some of R&R’s partners’ i.e.

–          Uchumi Supermarkets – A web based solution that allows cardholders to do loyalty points redemption and balance enquiries at all Uchumi branches in Kenya.

Orange Kenya – We developed a USSD application for Telkom Orange retailers to earn points based on their Orange airtime sales. Based on sales records, the system awards loyalty points and periodically sends out personalized text messages that keep retailers informed about their progress and targets. Via the USSD interface, the retailers can opt in into the loyalty program, check their points balance and redeem their points for Orange airtime.

Project Details

Client: R&R - Reward & Recognition Ltd

Tags: Retail

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